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Effective 10 September 2026

Privacy Policy

This Privacy Policy explains how MatiWon Technology (“MatiWon”, “we”, “us”) collects, uses, shares and protects information about you and your property when you use MatiNext, the partner platform through which hotels and other accommodation providers (“Partners”, “you”) list on and receive bookings from the Mati Trip marketplace. It applies to the MatiNext web app, its APIs, and related communication.

1. Information we collect

Information you provide

  • Account & contact: your name, email, mobile number, password (stored only as a salted hash) and, for team members you invite, their role and reporting line.
  • Property information: property name, address and map location, description, star rating, amenities, room types, occupancy, rate plans, promotions, availability, check-in/out times and cancellation and house policies.
  • Media: photos and videos (including Reels) you upload for your listing.
  • Finance & legal / KYC: bank account details for payouts (account number, IFSC, holder name), GSTIN, PAN, business ownership type, and documents such as ownership or address proof that you upload for verification.
  • Support content: messages, attachments and call notes when you contact us.

Information collected automatically

  • Device and connection data such as IP address, browser type and pages viewed, used for security, abuse prevention and rate limiting.
  • Product usage and diagnostic logs (which features are used, errors encountered) to operate and improve the service.
  • Essential cookies / local storage needed to keep you signed in and remember interface preferences. We do not use advertising cookies on MatiNext.

2. How we use your information

  • Create and secure your account and verify your identity and property.
  • Publish your listing on Mati Trip and keep rates, availability and content in sync.
  • Receive bookings, generate invoices and vouchers, and process payouts to your bank account.
  • Send transactional messages (new booking, cancellation, payout, verification, security alerts).
  • Provide support, investigate disputes and enforce our Terms of Use and Listing Policy.
  • Detect, prevent and respond to fraud, abuse and security incidents.
  • Analyse aggregated, de-identified usage to improve features and reliability.
  • Comply with tax, accounting and other legal obligations.

3. How we share your information

  • With Mati Trip guests: your public listing details — property name (or the display name our review team sets), address, photos, room and rate information, ratings and policies — are shown to guests. Your bank/KYC details are never shown to guests.
  • With our review team: authorised MatiWon staff review your submitted property, including finance/legal documents, to approve, reject or correct a listing.
  • With service providers: hosting, database, email/SMS delivery, error monitoring and (where used) a connected channel manager — each only to the extent needed to perform their function.
  • For legal reasons: to comply with a valid legal request, enforce our agreements, or protect the rights, property or safety of MatiWon, our users or the public.
  • In a business transfer: as part of a merger, acquisition or sale of assets, subject to this Policy.

We do not sell your personal information.

4. Data retention

We keep account and property information for as long as your account is active and for a reasonable period afterwards to meet legal, tax, accounting and dispute-resolution needs. Booking and payout records are retained for the period required by applicable law. Verification documents are retained only as long as needed for the verification and any subsequent audit. Backups are encrypted and rotated.

5. Security

We use technical and organisational safeguards including encryption in transit (HTTPS), encrypted backups, hashed passwords, access controls and role-based permissions, rate limiting, audit logging of sensitive actions, and regular dependency and security review. No method of transmission or storage is completely secure; you are responsible for keeping your account credentials confidential.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. You can edit most account and property information directly in MatiNext. Deleting your account may require us to first close open bookings and complete pending payouts. To make a request, email support@matiwon.com from your registered address.

7. International processing

Our infrastructure is operated in India. If data is processed elsewhere by a service provider, we take steps to ensure a comparable level of protection.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified in MatiNext or by email, and the “Effective” date above will be updated. Continued use after a change means you accept the revised Policy.

9. Contact

MatiWon Technology — support@matiwon.com.

Questions? Email support@matiwon.com